What we do collect

We don't want your documents. But we do need some information to run a functioning service. Here's exactly what we collect and why.

If you create an account

Data	Why we need it
Email address	To identify your account and send transactional emails
Name (optional)	To personalize your experience
Organization name	If you're part of a team account

Account data is stored with WorkOS, our identity provider. We don't store passwords — authentication is handled entirely by WorkOS.

If you pay for a subscription

Data	Where it's stored	Why
Payment method	Polar (our billing provider)	To process payments
Billing history	Polar	To provide invoices and handle refunds
Subscription status	Polar + our database	To know what plan you're on

We never see your full credit card number. Polar handles all payment processing.

For everyone (including anonymous users)

Data	What it is	Why
Usage metrics	Page count translated, language pairs used	To enforce plan limits and improve the product
Error logs	Technical errors (no document content)	To fix bugs
Analytics	Page views, feature usage (anonymized)	To understand how people use noll

What we explicitly don't collect

• ❌ Document content (deleted after 30 minutes)
• ❌ Document previews or thumbnails
• ❌ Search history or translation history
• ❌ IP addresses in logs (anonymized)
• ❌ Device fingerprints
• ❌ Data for AI training

Analytics details

We use PostHog for product analytics. Here's what that means:

• We track things like "user clicked translate button" or "user visited pricing page"
• We don't track document content or file names
• Data is anonymized — we see patterns, not individuals
• You can block analytics with any standard ad blocker

The philosophy

We collect the minimum data needed to:

1. Run the service
2. Bill you correctly
3. Fix bugs when things break
4. Understand (in aggregate) how to make the product better

If we don't need it to do one of those four things, we don't collect it.

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